These terms set out the rules that govern your account on beljitu, including how transactions through DANA, OVO, and GoPay are processed, what session controls are available to you, and how disputes are handled. Access to our services depends on eligibility under local law and is available where local regulations permit.
Account Wallet Rules
DANA · OVO · GoPay
Session Controls
Dispute Process
POLICY SCOPE NOTICE
How These Terms Apply to Your Account
When you open an account with us, you agree to these terms in full. They cover every action you take on the platform — placing a bet, making a deposit via DANA or OVO, requesting a withdrawal through GoPay, or adjusting your session settings. We keep these terms updated to reflect changes in how we operate and in applicable regulations. The version in effect at the time you take an action is the one that applies to that action. Where local law in Indonesia restricts or modifies any provision, that restriction applies to your account. We do not override local legal requirements. If a specific clause cannot be enforced in your jurisdiction, the remaining clauses continue to apply. Material changes to these terms will be communicated through your account notification channel before taking effect. Continued use of your account after a notified change constitutes acceptance of the updated terms. You can review the current version at any time from the footer of any page. If you have questions about how a specific clause applies to your transactions or account, reach our support team through the contact paths listed on this page.
DANA
Transactions made via DANA are subject to these terms at the point of initiation. Your account wallet reflects the confirmed status of each transaction as shown in your deposit and withdrawal history.
OVO
OVO transfers in and out of your account are governed by the transaction rules in these terms. Discrepancies between your OVO statement and your account wallet should be raised with support.
GoPay
Withdrawals processed through GoPay follow the payout rules set out here. The amount shown in your account is the authoritative record; GoPay confirmation appears in your linked wallet after processing.
TERMS COVERAGE MAP
What These Terms Cover and What They Do Not
Our terms apply specifically to your beljitu account and the actions you take within it. They do not extend to the internal policies of DANA, OVO, or GoPay, nor to third-party services you may access via links on our platform. Understanding this boundary helps you know where to direct questions and disputes.
Account Access
These terms govern how your account is created, verified, suspended, or closed. Rules for login, session duration, and security settings all fall within scope.
Transactions
Every deposit and withdrawal through DANA, OVO, or GoPay is covered. Transaction records in your account wallet are the reference point for any query about amounts processed.
Site Content
Game availability, odds displays, and promotional information shown on the platform are subject to these terms. We may update content at any time; the current state is shown in your account dashboard after login.
Third-Party Services
Payment processors, game studios, and external links operate under their own terms. We are not responsible for their policies, and disputes with those providers must be directed to them.
YOUR ACCOUNT RIGHTS
Actions Available to You Under These Terms
You have concrete rights over your account data and how it is used. You can review your full transaction history — deposits via DANA and OVO, withdrawals via GoPay — directly from the wallet section of your account. If any record appears incorrect, you can raise a correction request through the support channel and we will investigate within the timeframe shown in your account. You can update your registered contact details from the account settings page; changes take effect immediately upon verification. If you want to understand how a specific term applies to your situation, you can submit a query via live chat or email and we will respond with a reference to the relevant clause. Closing your account is also your right; the process is initiated from account settings and confirmed via your registered contact method.
Review Records
Your transaction history is available in the wallet section. Each entry shows the method used — DANA, OVO, or GoPay — the amount, and the status at the time of processing.
Correct Account Details
Update your registered email or contact number from the account settings page. Verification is required before changes are saved, following the steps shown on screen.
Raise a Query
Submit a question about any clause or transaction via live chat or email support. Reference the transaction ID from your wallet history to speed up the review.
Request Account Closure
Initiate closure from the account settings page. Any confirmed balance in your wallet at the time of closure is subject to the withdrawal rules set out in these terms.
POLICY CONTACT PATHS
How to Reach Us About These Terms
If a specific clause is unclear or you have a dispute relating to a transaction, use one of the contact paths below. We respond to policy questions with a direct reference to the relevant section of these terms rather than a generic reply.
Live Chat
Available from the support icon in your logged-in account. For policy questions, mention the clause or transaction ID you are asking about so our team can respond with the right reference.
Email Support
Send your query to our support address listed in the account help section. Include your account ID and, for transaction disputes, the DANA, OVO, or GoPay reference number from your wallet history.
Account Help Centre
The help centre in your account contains a terms index where you can search by topic — transactions, session controls, account closure, and more — before contacting support directly.
ACCOUNT SECURITY STANDARDS
How We Handle Your Data and Account Security
Your account data is retained only for as long as required by applicable regulations and our operational obligations. Transaction records — including every DANA, OVO, and GoPay entry — are kept as the authoritative log for dispute resolution. We use session tokens to protect account access; each login generates a new token that expires when you log out or your session times out. Cookies used on the platform are limited to those necessary for account functionality and analytics; you can review and manage cookie preferences from the settings page. To request a change to your stored data or ask who within our team handled a specific account action, use the email support path listed in the contact section above.
Data Retention
Account and transaction data is held for the period required under applicable local regulations. When an account is closed, data is retained only as long as legally necessary before being removed from active systems.
Cookie Use
We use functional and analytics cookies. Functional cookies are required for account sessions; analytics cookies help us understand how the platform is used. Manage your preferences from the cookie settings panel in your account.
Account Security
Each login session is protected by a time-limited session token. If you notice activity you did not initiate, use the account security page to end all active sessions and contact support immediately.
Data Change Requests
To correct or remove personal data held on your account, submit a written request via email support. We will confirm receipt and provide a timeline based on the nature of the request and applicable local rules.
TERMS FAQ
Common Questions About These Terms
These questions cover what our visitors ask most when reviewing the terms that apply to their account.
Do these terms apply to all payment methods including DANA, OVO, and GoPay?
Yes. Every transaction processed through DANA, OVO, or GoPay on your account is governed by these terms. The rules covering amounts, confirmation, and dispute rights apply equally regardless of which payment method you use.
What happens if a term conflicts with local law in Indonesia?
Where any clause conflicts with applicable law in Indonesia or another eligible region, the local legal requirement takes precedence for accounts in that jurisdiction. The rest of the terms remain in effect for all other matters.
How will I know if these terms change?
We send a notification to your registered contact address before any material change takes effect. The updated version is also published in the footer of every page. Continued use of your account after the effective date means you accept the new version.
Where can I see my transaction records to verify what these terms cover?
Your full transaction history is in the wallet section of your account. Each entry shows the payment method — DANA, OVO, or GoPay — the amount processed, and the current status. This record is the reference point for any dispute you raise with support.
How do I dispute a transaction under these terms?
Open the wallet section, locate the transaction in question, and note the reference ID. Then contact support via live chat or email with that ID. We will review the record against the terms and respond with a resolution or a request for further information.
Can I close my account and what happens to my wallet balance?
You can request account closure from the account settings page. Any confirmed balance remaining in your wallet at the time of closure is subject to the withdrawal process set out in these terms before the account is deactivated.